Certificate 3 in Front Office Operations provides a distinctive learning experience to participants through a combination of knowledge and practical skills that are highly valued and recognized by the industry in the field of hospitality operations. Candidates undergo extensive skills training activities in the area of front office operations, and demonstrate their knowledge and skills by applying them at the placement settings. Building workplace etiquettes and promoting proper ethical values are important aspects of this programme. The programme produces individuals who are work-ready, who are capable of undertake front office operations responsibilities in hospitality undertakings at service level. Candidates who successfully complete the programme can pursue their further studies at Certificate 4 level.